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FAQ

FAQs

  • Are you a factory?

    We are a factory with OEM/ODM service.
  • Why choose us?

    Choosing us means partnering with an industry expert. Our core strengths include:
    • 6 Advanced Production Lines: Streamlined manufacturing in Shenzhen with ISO-certified cleanrooms, built for high-precision LCD bonding and rigorous quality control.

    • Expert OEM/ODM Engineering: Full capability to design custom metal enclosures and configure ultra-high brightness panels (up to 5,000 nits) for direct sunlight readability.

    • Integrated Signage Hardware: A true one-stop hardware setup combining commercial-grade LCD panels, Android/Windows media players, and protective casings.

    • Certified 24/7 Reliability: Engineered with IP55/IP66 weatherproof protection and intelligent cooling, backed by a mandatory, strict 72-hour continuous factory aging test.

  • When can i get the quotation?

    For standard models, we usually provide a detailed quotation within 2 to 4 hours. For customized projects (such as outdoor kiosks or specialized interactive terminals requiring peripheral integration), our engineering and sales teams work together to deliver an accurate proposal and price estimation within 24 hours after confirming all technical specifications.
  • How to order?

    Our streamlined B2B ordering process ensures absolute accuracy:

    1. Requirement Analysis: Discuss your application scenario, screen size, brightness, OS, and custom needs.

    2. Technical Confirmation: Our engineers provide technical specs and drawings for your evaluation.

    3. Sample Testing: We produce a sample for your software compatibility and hardware performance testing.

    4. Bulk Production: Upon sample approval and deposit payment, we initiate bulk manufacturing with strict QC.

    5. Inspection & Delivery: We conduct full aging tests and export-safe packaging before shipping.

  • What kind of OEM/ODM custom services do you provide? Can we customize the appearance, logo, and peripheral integrations?

    As a professional commercial display manufacturer, we offer comprehensive OEM/ODM services. We can customize the hardware appearance (color, structural design), screen size, and silkscreen your logo. For smart interactive terminals and payment kiosks, we also support the integration of various peripherals, such as QR code scanners, thermal printers, card readers, POS terminal brackets, and cameras, to meet your specific project requirements.
  • How do you ensure the waterproof and heat dissipation performance of your outdoor digital signage?

    Our outdoor kiosks are engineered for harsh environments, featuring an IP55 or IP66 weatherproof rating to prevent dust and water ingress. To handle extreme temperatures, they are equipped with an intelligent temperature control system—either premium cooling fans or a built-in industrial air conditioner. This ensures the display operates stably 24/7 in temperatures ranging from -25°C to 50°C without blackouts or overheating.
  • Can we customize the screen brightness, and do your outdoor displays support automatic dimming?

    Yes, screen brightness can be customized based on your installation environment. We offer high-brightness panels ranging from 1,500 to 5,000 nits, ensuring crystal-clear visibility even under direct sunlight. Additionally, our outdoor displays feature a built-in ambient light sensor that supports automatic dimming, adjusting the screen brightness dynamically to save energy and extend the panel's lifespan.
  • What type of glass do you use for outdoor or public displays to prevent vandalism and glare?

    For public and outdoor environments, safety and visibility are crucial. We use 4mm to 6mm AR (Anti-Reflective) or AG (Anti-Glare) tempered glass with a high IK10 shockproof rating. This significantly reduces sunlight reflection for clear reading while protecting the commercial LCD panel from impact and vandalism.
  • Do your digital signage displays support split-screen playback, and what software/CMS are they compatible with?

    Yes, our displays support smart split-screen playback, allowing you to display videos, images, and text simultaneously. Our hardware runs on Android, Windows, or Linux operating systems and comes with a user-friendly Content Management System (CMS) for remote content updates. Furthermore, our open-API hardware is highly compatible with major third-party commercial display software.
  • Can your hardware run continuously 24/7, and what is the lifespan of the LCD panel?

    Yes, all our commercial displays are built with industrial-grade panels and components designed for 24/7 continuous running. The backlight lifespan of our panels is rated up to 50,000 hours (over 5 years of non-stop operation), ensuring heavy-duty performance for commercial and public advertising.
  • Do your touch screens support multi-touch, and what type of touch technology do you use?

    Yes, our interactive displays support multi-touch capabilities (up to 10-point or 20-point touch). Depending on the application scenario, we offer Infrared (IR) touch for cost-effective indoor/outdoor solutions, and Projected Capacitive (PCAP) touch for a sleek, flush-surface design with excellent waterproof and anti-vandal performance.

CONTACT US

Tel: +86-0755-27447015
WhatsApp: +86-18676722017
Email: sales@aiyos.com
Address: Building A, Xueziwei Industrial Park, 
Shajing Town, BaoAn District, Shenzhen, China, 51800

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